The Residence Life team is currently taking a huge volume of calls and emails – please check if your query can be answered on this page before contacting us:
How can I check my deposit has been paid? Log into the accommodation portal to check the status of your accommodation and room deposit.
I need the address of my hall for setting up a bank account? See the address of your halls in the FAQs page.
I want a specific arrival day / time? We are working with the police to ensure a seamless and smooth arrivals weekend for all 3000+ students and their families. Therefore we are allocating arrival slots in halls by block, floor, and on a flat by flat basis to ensure that all flat mates arrive in the same hour and that access to your flat is easier. Full details will be sent this week or early next week once the plan has been signed off. Changes to these times will only be considered in the case of critical issues.
I am still waiting for a room in university managed accommodation / I am on a waiting list for university managed accommodation from September? All our halls are currently full and we are taking waiting lists for accommodation, and also trying to find alternative halls to offer first year students as it is our aim for all students to live in university managed accommodation. If you have called or emailed, you will be on our waiting list and we will call you when rooms become available. We will also keep everyone updated via email as to their progress on the waiting list as more rooms are released daily. Please watch the website for updates.
I still want to pay my deposit? The accommodation portal is now open for deposits. Log into the accommodation portal.
I want to move in before 19 August? Please email firstname.lastname@example.org and mark this as early arrival so we can pick it out. You will need to let us know:
- Your room reservation
- Your arrival date
- Your course title
- Your student ID number
When are my payments for accommodation due? Payments will be taken approximately one week after the loans come out in September, January and April.
New Residence Life office opening hours
Monday – Friday 8:00am - 7:00pm
Call us on +44 1752 588644
Frequently asked questions about university-managed accommodation